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Frequently Asked Questions
FAQ
Frequently Asked Questions
We use a comprehensive authentication protocol involving a multi-point inspection, serial number verification, movement check, and expert review. Only then do we list the watch for sale under our guarantee.
Besides, our reputation precedes us. We have been in this industry since 2016. A search on Google will aid you in understanding our position in the luxury watch market.
We review your initial submission (images & details) and conduct a full inspection in-house. Upon acceptance, you’ll receive a purchase offer agreement based on condition and market value.
If our authentication misses something, we honour our guarantee. We’ll investigate, and if authenticity cannot be verified, you will be eligible for a full refund based on terms outlined in our policy.
Yes. Unless a manufacturer’s warranty already applies, our watches include an in-house warranty (e.g., 12 months) covering verified authenticity and movement issues. Damage from misuse or third-party servicing may not be covered – see our full warranty policy for details.
Absolutely. Provide us with brand, model/reference number, dial/version, condition preference and budget. We’ll leverage our sourcing network and extend our inspection protocol to any acquisition.
Prices shown are as listed. Additional costs (such as IPP/credit-card surcharge, shipping insurance, GST/export duties) may apply depending on your payment method and location. We will outline all costs up front once you decide to purchase.
Yes. We have a showroom where you can inspect the watch, try on models, and meet our team. We encourage booking an appointment for a personalised experience—please contact us to schedule.
Each timepiece is screened against active lost/stolen watch databases and market records. We will not trade or list watches flagged by credible sources as missing or stolen.
Simply submit your watch details and images or call us and we will guide you through our process. We assess condition, value, and authenticity. If accepted, we provide a clear agreement or trade-in offer with transparent terms.
- Cash
- PayNow
- Bank Transfer
- Nets
- Visa
- MasterCard
- Amex
- UnionPay
- Alipay
- WeChat Pay
- Installment Payment Plan
Yes, we have Installment Payment Plan for SCB up to 36-months tenor & UOB up to 24-months tenor.